Who operates ColoLoom?
ColoLoom is an independent digital service operated by an individual under the trading name ColoLoom.
Operator: Imane Nazih · Italy
For support, billing questions or concerns about this service, email support@cololoom.com.
1. The service
ColoLoom provides a photo-to-coloring-page service. You can explore a static sample, upload photos, preview the first page and purchase generation of the remaining pages of a personalized digital book. No physical book, printing service or delivery by post is included.
You must be at least 18 years old and able to enter into a purchase agreement to use the online service.
2. Your photos and permissions
You retain your rights in the photos you upload. You give ColoLoom and the providers needed to operate it permission to store and process those photos to fulfill your requests and provide the service.
You must have the necessary rights and permissions for your uploads, including permission from people shown where required. Do not upload unlawful material or use the service to infringe another person’s rights.
3. Illustrations and previews
AI-generated illustrations may change, omit or simplify details and are not guaranteed to reproduce every feature of a photograph. Review the available preview before purchasing.
Free previews are limited. Once you have an unpaid book in progress, continue that book before starting another. Do not attempt to bypass generation limits or interfere with the service.
4. Orders and payment
The price and currency for a book are shown on our Pricing page and in the checkout before payment. Purchases are one-time payments for the selected book, not a subscription. Any applicable taxes are shown before you complete payment.
Stripe processes payments. Paid features are unlocked after successful payment has been confirmed.
5. Generation limits and access
A book accepts up to 12 photos. A paid book includes up to 3 redraws per page. Each purchase applies to that book, rather than unlimited books or unlimited requests.
Keep your receipt and book reference. Access to books also depends on the browser identifier described in our Privacy policy. Contact support if you lose access.
6. Delivery, cancellations and refunds
The Digital delivery policy explains how generated pages are provided. The Refund policy explains how to raise an issue, request a cancellation or ask for a refund.
EU consumers generally have a 14-day right of withdrawal for distance purchases, subject to applicable conditions and exceptions. Personalization or the start of generation alone does not automatically remove that right. Our Refund policy explains how to exercise it. Any loss of a withdrawal right for digital content or services requires the conditions set by applicable law to be met.
7. Problems, availability and responsibility
If the service fails to provide the purchased content or content is unusable because of a technical issue, contact support so we can investigate and seek an appropriate remedy. We do not guarantee uninterrupted availability or a particular artistic result.
Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, or takes away mandatory consumer rights. Any limitation is subject to applicable law.
8. Questions and changes
For an order issue or a question about these terms, email support@cololoom.com. If these terms change, the updated date will appear here. Changes do not remove rights associated with an existing order.