Who operates ColoLoom?
ColoLoom is an independent digital service operated by an individual under the trading name ColoLoom.
Operator: Imane Nazih · Italy
For support, billing questions or concerns about this service, email support@cololoom.com.
1. Information we process
We process the photos you upload, generated illustrations, book titles, page settings, generation status and information needed to connect a book to its owner. If you purchase a book, payment records may include your checkout email, amount, currency, transaction references and payment or refund status.
Our hosting systems may also process technical records such as IP addresses, request times and error information to operate and protect the service. To understand how the site is used and where visitors get stuck, ColoLoom also keeps its own first-party statistics, which are never shared with advertisers: pages viewed, how long a page stays open and visible, how you first arrived (the referring website and any campaign tags in the link, never other link parameters), and whether you reached steps such as uploading photos, seeing your free preview, opening checkout or completing a purchase, plus the general reason if one of those steps failed. Visitors are counted with a pseudonymous identifier, not your name or email. The IP address, page and device of a visit are kept for about 15 minutes; how you first arrived is kept for up to 30 days, or with your book if you create one; step and failure counts are deleted after about 30 days. When you open a book's page (your own book, or one of our free public books) or download its PDF, we also record that visit or download with the time, your IP address, a general device and browser type (such as "Mobile · Safari", not the full browser details), your country when our network provider can tell it reliably, how you first arrived and the same pseudonymous identifier. We use these records to count how often each book is viewed and downloaded and to spot abuse of downloads. Only ColoLoom administrators can see them, and IP addresses are shown masked unless an administrator reveals one. IP addresses are deleted after 7 days and the rest of each record after 90 days; only anonymous totals per book (number of visits, distinct visitors and downloads) are kept after that. If you choose "No thanks" in the cookie banner, these statistics are not collected for your browser. Messages you send to our support addresses contain the information you choose to share.
2. Why we use this information
We use information to create and display your book, process purchases, handle support and refund requests, prevent abuse of free previews, maintain security and comply with applicable obligations.
Where a legal basis is required, these purposes may rely on fulfilling your order, legitimate interests in operating and protecting the service, legal obligations or consent where applicable.
3. Photos and AI processing
When you request AI generation, your photo and generation instructions are sent to Google’s Gemini API to produce the illustration. Processing can occur outside your country. Google’s applicable service terms and privacy practices also govern how Google handles that request.
Only upload photos you are entitled to use and, where required, have permission to share. Avoid uploading highly sensitive documents or photographs. The ready-made sample uses existing images and does not send your photos for generation.
4. Payments and other service providers
Stripe processes payments and handles card details in its payment interface. ColoLoom keeps order and transaction information needed to associate a payment with your book; card numbers are not stored in the book records.
Hosting, storage and email providers may process information to deliver their services. Information may also be disclosed when required by law or to protect the service and its users.
6. Storage and retention
Photos, generated pages and book details are stored to provide access to your book and operate the service. Payment and support records may be kept where needed for accounting, disputes, security or legal obligations. Books that are never paid for are deleted automatically, with their photos and generated pages, 30 days after they were last changed. Paid books are kept so you can download them again.
After payment we email you a private download link. Anyone who has that link can download the book, so do not share it if you want to keep the book private.
You can request deletion through the privacy address below. Some information may need to be retained for legal or security reasons, and service providers may have separate retention obligations.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing of your personal information, request a copy, withdraw consent where applicable, or complain to the relevant privacy authority.
Email privacy@cololoom.com with your request and enough information to identify your book. We may need to verify that you are entitled to the information before acting.
8. Adults, children and changes
The online service is intended for adults aged 18 or older. If you believe a child has submitted personal information directly, contact us so we can review it. Changes to this policy will be reflected on this page with an updated date.